This Better Governor webinar took place on February 27th at 08.00. It explored how governors, trustees and those serving on Local Academy Committees ensure that parental complaints are handled effectively within their schools. Governing Boards are required to ensure that the school or academy has effective systems in place for listening to the views of parents and carers, and responding to their concerns. Governors may also be involved in commissioning or conducting investigations. This webinar also explored best practice issues surrounding parental complaints handling.