This Better Governor webinar will take place on February 13th at 08.00. It will explore how governors, trustees and those serving on Local Academy Committees ensure that parental complaints are handled effectively within their schools. Governing Boards are required to ensure that the school or academy has effective systems in place for listening to the views of parents and carers, and responding to their concerns. Governors may also be involved in commissioning or conducting investigations. This webinar will explore best practice issues surrounding parental complaints handling.